Staco Energy Products Co.
  • 16-Nov-2017 to 15-Feb-2018 (CST)
  • Dayton, OH, USA
  • Salary
  • Full Time

Medical, Dental, Vision, Disability, Life Insurances, 401K/Profit Sharing Plan, Holidays, Tuition Reimbursement, Wellness Incentive


Directs field service personnel, both direct and third-party, who perform on-site services including start-up, preventive maintenance, warranty and out-of warranty repair, and maintenance contracts of all applicable Staco Energy Products.  Oversees the scheduling of field service personnel and manages the field service organization to optimize customer satisfaction and business unit profits.  Promotes development of strong cooperative relationships with Sales Managers, Engineers, and sales channel partners. Provides overflow field support as required.  Domestic and international travel is required in this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include but are not limited to the following. Other duties may be assigned as required.

  1. Manages direct reports and conducts performance reviews.
  2. Prepares, communicates and enforces all service, warranty, and return material policies and procedures.
  3. Answers and/or tracks and directs all service calls. Responsible for the resolution of problem situations to ensure customer satisfaction.
  4. Issues RMA's, responsible for the disposition of returned RMA product. Invoices and bills customer for repairs and/or replacement parts.
  5. Provide oversight and as required perform initial repair estimates perform in house repairs on RMA items.
  6. Communicates and tracks issues to engineering that may require engineering actions.
  7. Establishes and manages training programs for direct and indirect field service personnel.
  8. Manages test & final inspection area to ensure that products leaving the plant meet quality standards.
  9. Provide overflow field service support directly and indirectly as required.
  10. Acts as first point of contact for technical assistance and distribute calls when appropriate.
  11. Serves on New Product Development Team as it relates to product support and serviceability.
  12. Handles other projects as assigned.


To perform this job successfully, an individual must have a valid driver's license, be a US nationalized citizen and willing and able to obtain a US Passport, be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associates Degree in Electrical Engineering or Business and 5 years of experience in electrical/electronic industry or equivalent combination of education and experience. Experience with computer applications (ERP systems, MS Word, Excel, Powerpoint)

Staco Energy Products Co.
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